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Insightly Support Site Design
I was tasked with designing Insightly's support Zendesk instance. I worked with a front end developer to create an inviting space where customers were free to ask questions and communicate with other Insightly users.
Click to enlarge.
Duties:
Web design
Redlining / prep for developer
HTML & CSS on front page
CSS sitewide
Notes:
Inviting splash image
Invites users in and makes them feel as if they are a part of the community.
Attractive icons
Easy to understand and intuitive.
Innovative recent news UI
New endeavors are highlighted
Easy Resources access
Secondary pages are highlighted. Icons also provide clues as to their contents
FAQs
Simple questions answered upfront
Staff image
The support site is more of a community, and showing Insightly team members is a great way to depict the closeness to customers
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