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Insightly Support Site Design

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I was tasked with designing Insightly's support Zendesk instance. I worked with a front end developer to create an inviting space where customers were free to ask questions and communicate with other Insightly users.

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Click to enlarge.

Duties:

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Web design

Redlining / prep for developer

HTML & CSS on front page

CSS sitewide

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See it live >

Notes:

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Inviting splash image

Invites users in and makes them feel as if they are a part of the community.

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Attractive icons

Easy to understand and intuitive.

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Innovative recent news UI

New endeavors are highlighted

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Easy Resources access

Secondary pages are highlighted. Icons also provide clues as to their contents

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FAQs

Simple questions answered upfront

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Staff image

The support site is more of a community, and showing Insightly team members is a great way to depict the closeness to customers

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