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Insightly Support Site Design
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I was tasked with designing Insightly's support Zendesk instance. I worked with a front end developer to create an inviting space where customers were free to ask questions and communicate with other Insightly users.
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Click to enlarge.
Duties:
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Web design
Redlining / prep for developer
HTML & CSS on front page
CSS sitewide
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Notes:
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Inviting splash image
Invites users in and makes them feel as if they are a part of the community.
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Attractive icons
Easy to understand and intuitive.
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Innovative recent news UI
New endeavors are highlighted
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Easy Resources access
Secondary pages are highlighted. Icons also provide clues as to their contents
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FAQs
Simple questions answered upfront
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Staff image
The support site is more of a community, and showing Insightly team members is a great way to depict the closeness to customers
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